Every stem you receive from me should be usable. That means when it arrives it should be intact, of good quality, and hydrated. No broken stems or crashed flowers. If, upon arrival, you find a flower to be unusable for some reason please contact me with details about the issue (so I can correct it in the future) and if at all possible I will replace that stem. Barring that I will credit you the cost of the stem.
Note: this policy does not apply to flowers that are sold as-is. (Ex. flowers a bit passed prime, sold at a discount, or deliberately harvested at a later stage for aesthetic reasons.)
Individual buckets are cheap, but lots of buckets are expensive! However, buckets are a necessary piece of keeping farm fresh flowers hydrated and happy on their way to you. To make returning buckets easy, all of my buckets have a waterproof sticker with my logo on them - just give them back to me next time you get a delivery!
To mitigate the cost of lost buckets I charge an at-cost bucket fee for every bucket that isn't returned, usually around $5 per bucket. Feel free to avoid the fee and help the planet by returning buckets to be re-used for another harvest!
Wholesale Shipping and Delivery
Delivery - Delivery is available starting at $20 per order and scaled by distance, up to a maximum of $50. Deliveries occur Mon-Fri between 10 A.M. and 5 P.M. and I aim to have your order delivered within 2 business days. While I sometimes do deliveries personally, I have contracted part-time delivery assistance. In order to ensure my delivery drivers are paid fairly, I am unfortunately no longer able to offer free delivery above $200.
The maximum delivery range is 50km.
Pick Up - Online order pick-up is available at the farm, located near Acheson. Order pick-up hours are 10 A.M. to 2 P.M. Mon-Fri and orders are usually ready within 2 hours, however please confirm you've received an email notification that your order is ready before arriving. The address is provided in your order confirmation email.
Accepted Payment Methods
While we accept most major credit cards, whenever possible we ask that you pay via e-Transfer or cheque. (Those CC fees are nasty expensive!)
Off Hours Flowers
Sometimes it's Friday afternoon before a wedding, something goes terribly awry, the wholesalers are closed, and you need 3 bunches of focal/filler/etc flowers right now. Emergencies happen. Subject to flower availability as well as my personal availability, I may be able to help.
Off Hours Flowers are defined as orders meeting any of these criteria:
- Orders placed for fulfillment outside of regular business hours, particularly weekends
- Orders that, because of the timeline requested by the customer, necessitate harvesting outside of regular business hours
- Orders that, because of the timeline requested by the customer, necessitate going to (or returning to) the farm outside of regular business hours
- Orders that, because of the timeline requested by the customer, necessitate corresponding with the customer outside of regular business hours, particularly weekends
Standard Off Hours Flowers service is $100, but cost is subject to change (both lower and higher) based on the complexity of the order and the labour involved.
This service is subject to my availability, and the availability of the flowers requested.
Note: due to the nature of rush delivery flowers, they may not be traditionally conditioned (i.e. allowed to cool and hydrate for several hours/overnight, seared, or treated with a hydration treatment). I highly recommend you do a hydrating treatment of some kind on them immediately after they arrive.
Harvesting and Conditioning Process
In case you need to know exactly how your flower has been handled before it arrived...
My harvesting process is as follows:
- Flowers are harvested into buckets of cool water, usually in the early morning when they are naturally most hydrated. (Exceptions include cuts like zinnias, which need prefer to be harvested midday)
- All flowers are both harvested and processed according to their specific needs. Depending on the cut this could mean searing the stems (Poppies), using quick dip (Woody stems), allowing to rest/callus over (Daffodils), or simply recutting stems and placing in the cooler.
- Once flowers are processed, they are sleeved into paper sleeves stamped with their harvest date.
If some your blooms arrive with 1-2 inches of browning at the base of the stem don't be alarmed - this is because these cuts are 'wimpy drinkers' and have undergone a searing process in boiling water to help them stay strong and stiff.
Note: I use a flower opening inhibitor in my storage buckets so that blooms stay as closed as possible and in good condition until they arrive. If you want them to pop ASAP warm water, flower food, and quick dip are your friends! (But you already knew that 😉)