Wholesale Policy

Quality Assurance

Every stem you receive from me should be usable. That means when it arrives it should be intact, of good quality, and hydrated. No broken stems or crashed flowers. If, upon arrival, you find a flower to be unusable for some reason please contact me with details about the issue (so I can correct it in the future) and if at all possible I will replace that stem. Barring that I will credit you the cost of the stem.

Note: this policy does not apply to flowers that are sold as-is. (Ex. flowers a bit passed prime, sold at a discount, or deliberately harvested at a later stage for aesthetic reasons.)

Bucket Policy

Individual buckets are cheap, but lots of buckets are expensive! However, buckets are a necessary piece of keeping farm fresh flowers hydrated and happy on their way to you. To make returning buckets easy, all of my buckets have a waterproof sticker with my logo on them - just give them back to me next time you get a delivery!

To mitigate the cost of lost buckets I charge an at-cost bucket fee for every bucket that isn't returned, usually around $5 per bucket. Feel free to avoid the fee and help the planet by returning buckets to be re-used for another harvest!

Wholesale Shipping and Delivery

Delivery - Delivery is available starting at $20 per order and scaled by distance, up to a maximum of $50. Deliveries occur Mon-Fri between 10 A.M. and 5 P.M. and I aim to have your order delivered within 2 business days. While I sometimes do deliveries personally, I have contracted part-time delivery assistance. In order to ensure my delivery drivers are paid fairly, I am unfortunately no longer able to offer free delivery above $200.

The maximum delivery range is 50km.

Pick Up - Online order pick-up is available at the farm, located near Acheson. Order pick-up hours are 10 A.M. to 2 P.M. Mon-Fri and orders are usually ready within 2 hours, however please confirm you've received an email notification that your order is ready before arriving. The address is provided in your order confirmation email.

Accepted Payment Methods

While we accept most major credit cards, whenever possible we ask that you pay via e-Transfer or cheque. (Those CC fees are nasty expensive!)

Emergency Flowers

Sometimes it's Friday afternoon before a wedding, something goes terribly awry, the wholesalers are closed, and you need 3 bunches of focal/filler/etc flowers right now. Emergencies happen. Subject to flower availability as well as my personal availability, I may be able to help. Call or text me at the number listed on my offer sheet.

All emergency flower deliveries are subject to a sliding scale after hours/rush fee based on the volume of the order and timeframe.

Note: due to the nature of rush delivery flowers, they will not be traditionally conditioned (i.e. allowed to cool and hydrate for several hours/overnight, seared, or treated with a hydration treatment). I highly recommend you do a hydrating treatment of some kind on them immediately after they arrive.

Harvesting and Conditioning Process

In case you need to know exactly how your flower has been handled before it arrived...

My harvesting process is as follows:

  1. Flowers are harvested into buckets of cool water, usually in the early morning when they are naturally most hydrated. (Exceptions include cuts like zinnias, which need prefer to be harvested midday)
  2. All flowers are both harvested and processed according to their specific needs. Depending on the cut this could mean searing the stems (Poppies), using quick dip (Woody stems), allowing to rest/callus over (Daffodils), or simply recutting stems and placing in the cooler.
  3. Once flowers are processed, they are sleeved into paper sleeves stamped with their harvest date.

If some your blooms arrive with 1-2 inches of browning at the base of the stem don't be alarmed - this is because these cuts are 'wimpy drinkers' and have undergone a searing process in boiling water to help them stay strong and stiff.

Note: I use a flower opening inhibitor in my storage buckets¬†so that blooms stay as closed as possible and in good condition until they arrive. If you want them to pop ASAP warm water, flower food, and quick dip are your friends! (But you already knew that ūüėČ)

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